1. The after-sales service provided by the company
1. Consultation service: Users can call the free consultation number: 0755-27298500 if they encounter any problems during use.
2. Replacement service: For products within the replacement period, if there is a quality problem that is caused by the manufacturer, the user can call the company’s customer center to apply for a free replacement (external damage, warranty deal with).
3. Warranty service: If there is a quality problem with the product during the warranty period, the customer can call the company's customer service center, and the customer service engineer will carry out the warranty service.
4. Maintenance service: If there is a quality problem with the product during the maintenance period, the customer can call the company's customer service center to request maintenance service.
2. From the date of purchase, if the product has quality problems under normal use:
Note: The seller is not responsible for damage caused by improper use or lack of equipment maintenance and customer environmental problems.
1. The date of purchase is subject to the date of the purchase contract.
2. Quality issues do not include the subjective objections of users to the equipment.
3. Replacement and warranty services are valid only for general use: all man-made damage (such as user disassembly, improper connection and use, access to improper voltage power, use not in accordance with the instructions, etc.), due to transportation and other accidents Damage caused by force majeure such as natural disasters, repairs and modifications not approved by the company, etc. are not covered by the replacement and free warranty; repair services are charged appropriately.
4. For the service of discontinued models, our company only makes functional repairs (the appearance may be different from the original product).
5. The warranty service does not include the case, manual, and packaging.
Three. Before using our products, please read the product manual carefully
(Note: The company reserves the right of final interpretation of the product after-sales service regulations)